Questions about general features of your On Tap Tickets account? Curious where to find that button or option you're looking for to create and launch your event? You're at the right place! Our Help Desk was designed to address many of your most common questions. If you're looking for answers for many of those 'general' questions about our ticketing service platform, please also visit our Frequently Asked Questions page!
Below is a general breakdown of the 8 main sections of your Account dashboard when creating and managing an event. When you create your event, you'll be guided through these sections found on the left navigation menu as shown in the screenshot below. If you have specific questions about ANY feature or function, please contact us. We're available 24/7 and eager to help.
The Overview section is a high-level visual and data summary of your key event metrics--such as event page traffic, net ticket sales, total tickets sales (by ticket type), registrations from the past 7 days, etc.
The Attendees section opens into your event's 'Orders, Add Attendees, Check In Attendees & Manage Waitlist' pages. These are all key components to managing your event's attendee information & data.
The Activity section opens into your event's 'Ticket Sales' page with much of the same visual reporting and metrics from the Overview page, but with a list of your most recent ticket orders (by attendee name).
The Contacts section opens into your "Manage Contacts & Send Email" pages. These features can be used to manage and communicate with your event contacts and ticket buyers via our built-in email marketing tool.
The Manage Event section opens into your event's 'Event Details, Set-up Tickets, and Event Website' pages. These 3 pages are where the bulk of your actual event ticketing page is created, edited and managed.
The Team Management section is where you can add & manage your 'admins' and 'staff' for your events. Choose & invite who will have access to help manage your event page and who will have access to the mobile app to check-in attendees.
The Registration section opens into your event's 'Order Form, Discount Codes, Tracking Links, and Order Confirmation' pages. These are all key components to creating, tracking & communicating ticket sales & transactions with your attendees.
The Settings section opens into your "General Settings, Credit Card Processing & Integrations" pages. Here, you can integrate your Stripe account, add Google Analytics and/or Facebook pixel tracking IDs, etc.
Don't forget--you can contact us any time with questions. We're available and eager to help. Simply send an email to firstname.lastname@example.org. Customer Service is sort of our thing.