Questions about specific features of your On Tap Tickets account? Curious where to find that button or option you're looking for to create and launch your event? You're at the right place! Our Help Desk was designed to address many of your most common questions. If you're looking for answers for many of those 'general' questions about our ticketing service platform, please also visit our Frequently Asked Questions page!
Below is a breakdown of the 8 main sections when creating and managing an event. When you create your event, you'll be guided through 7 main sections, as found on the left navigation menu (shown in the screenshot below). The 8th component covers common questions and functions related to the free mobile app that can be used to check in attendees to your event. To better understand each of these sections or to answer common questions related to each, just click on the Help Desk resources for each, as shown below. Or, keep scrolling to see our 'Search Term Directory' to quickly find the specific Help Desk page to help answer your related questions.
The Dashboard section is where you can walk thru all the steps needed to create your event and it's where you'll also access your Ticket Sales Performance. [See all Help Desk resources for the Dashboard section]
The Ticket Orders section is where you can search for individual or group ticket orders, edit order info, resend (ticket) order emails to attendees, or even issue ticket refunds. [See all Help Desk resources for the Ticket Orders section]
The Design section is where you can name your event, create the event description, add your event logo & optional banner design, and even customize the event URL. [See all Help Desk resources for the Design section]
The User Management section is where you can add new Admins or 'Staff' to help you edit or manage your event and/or log into the mobile app to check-in event attendees. [See all Help Desk resources for the User Management section]
The Setup Event section is where you add the event's location, date and time of the event, and where you can create the different ticketing options. [See all Help Desk resources for the Setup Event section]
The Settings section is where you can access your 'General Settings' to select your currency preference or your 'Credit Card Processing' settings to enable your Stripe account. [See all Help Desk resources for your Settings section]
The Event Registration section is where you can choose what info you'd like to collect from your ticket buyers and where you can create "discount codes." [See all Help Desk resources for the Event Registration tab]
The Mobile App section is where you will find helpful documentation, resources and more on how to use and manage our free mobile app to check in attendees at your event. [See all Help Desk resources for your Mobile App]
Search Term Directory
Use our search term directory below to be routed to the proper Help Desk page where you'll find the answers you're looking for. Or, send us an email to firstname.lastname@example.org. We'd love to help!
Don't forget--you can contact us any time with questions. We're available and eager to help. Simply send an email to email@example.com. Customer Service is sort of our thing.